At CRAFTY CURSSD LLC, we are committed to providing high-quality products and services. If you are not satisfied with your purchase, we are willing to offer a refund or replacement. Please carefully read the following refund and return policy to ensure you understand the terms and procedures.
- Return Conditions
We accept product returns, provided you submit a return request within 30 days of purchase.
Products must be unused and retain their original packaging and labels.
Returned products should be undamaged and include all accessories and instructions.
- Refund Process
Please first contact our customer service team via email, stating your reason for return and providing your order number and relevant information. Our email address is: [email protected].
Once approved, please follow customer service instructions to return the product. You must bear the return shipping costs unless it is due to us sending the wrong item or the product being defective.
We will inspect the returned item upon receipt and process the refund after confirming it meets the return conditions. Refunds will be returned via the original payment method within 3-5 business days, but the exact arrival time may vary depending on payment and bank processing times.
3. Exchange Policy
If you wish to exchange the size or color, please follow the return process and reorder after receiving your refund.
- Non-Returnable Products
The following types of products cannot be returned: Promotional or clearance items (e.g., specific promotions that no longer accept returns).
- Abnormal Situations
If you receive a defective or damaged product, please contact us within 7 days of receipt. We will provide appropriate solutions, including repair, replacement, or a full refund.
- Policy Changes
We reserve the right to update this refund and return policy at any time. Any changes to the policy will be posted on the website and will take effect from the date of posting.
Thank you for choosing CRAFTY CURSSD LLC. We look forward to providing you with excellent products and services!
